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Ordering, Shipping and Receiving Olympic Kilns

 

ORDERING

Once you have verified that you have enough volts & amps to properly run the kiln you are going to purchase, you can select the kiln and any options on the shopping cart page. Because our "Free Shipping" includes residential or school delivery and liftgate service when needed, the price shown in the shopping cart is the price you pay. If you have any questions you can contact us at sales@freefreightclay.com or call us at 877-344-2933. You can also call Olympic Kilns directly at 800-241-4400.

SHIPPING

After you purchase the kiln, we submit your order to Olympic Kilns, where they begin building your kiln to the voltage and phase specified, as well as configuring any options (lid counterweight option, 3 zone control etc.). Because each kiln is specially built to your order, you are charged when you place the order. Olympic typically ships your kiln within 2 weeks, shipping will take approximately another week. You can contact the Olympic factory at any time to check the status of your order. When it ships we will contact you with a tracking number so you can follow it's progress. For residential deliveries the trucking company should contact you with a delivery time.

RECEIVING

The information below is copied from the Olympic website, please read it very carefully. Your kiln will probably arrive in excellent shape, but if it is damaged in shipping it is vital that you follow the instructions they have provided so they can help you resolve any problem.

You have the option of refusing delivery if the freight appears to be damaged. Check the count of the items ordered, and note on the carrier's delivery receipt any shortages. If any damage appears on outside of package, have the driver inspect the packages and note on the carrier's delivery receipt the damage. Immediately after delivery, open all cartons to determine if there is any concealed damage.

  • Retain all damage items with their packaging
  • Call carrier to report damage and request an inspection within 24 hours. If a call is made later than 36 hours, the carrier can deny your claim.
  • Confirm call in writing by registered mail and keep a copy for your records.

Upon Carrier Inspection
Make sure the damaged items have not been moved from the receiving area prior to discovery of the damage. Allow the inspector to inspect damaged items, cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt, it will be required as supporting documentation when a claim is filed. Once the inspector has filled out the inspection report, read it carefully and make sure you agree with the report. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report otherwise a new item cannot be ordered to replace what can be repaired.

After Carrier Inspection
Continue to retain damaged merchandise even though the inspection has been completed. Damaged items cannot be used or disposed of without written permission from the carrier. Do not return damage items to the shipper without written authorization from the supplier. If damage items are picked up by the carrier for salvage secure the receipt.

Documents Required for Filing a Freight Claim

  • Your carrier's loss or damage claim form
  • Shipper's original invoice or copy
  • Original bill of lading
  • Original paid freight bill
  • Carrier's inspection report
  • Repair invoice

It is the customer's responsibility (as consignee) to file any claim. Olympic Kilns is willing to assist you in collecting claims but this willingness does not make us responsible for collection of claims or replacement of materials damaged or lost.

OLYMPIC KILNS CANNOT MAKE FREIGHT CLAIMS FOR CUSTOMERS.

 

You must purchase at least $50 worth of merchandise to receive free shipping, please read our store policies and shipping information.